The growth in real time services is phenomenal. Businesses are rapidly adopting new services that increase productivity and streamline costs. Enterprise Resource Systems (ERP), VoIP and streaming media are tasking broadband connections like never before. If you rely on these business productivity services for success, then you better make sure you have the right broadband connection too.
There are many factors that contribute to a premium broadband connection. Here we will discuss the primary contributing factors: reliability, performance, bandwidth and QoS.
Reliability: At home, you may be ok if your broadband service goes down – you can get that email later, or finish that call on your cell phone when VoIP goes down, without any great repercussions. But in the workplace, your broadband connection is paramount to your operations. Employee downtime, unanswered customer calls, orders unfulfilled, and inaccessible data, to name a few, are unacceptable. For this reason, high reliability in your broadband connection is crucial. Reliability is measured in terms of uptime. A premium business-grade broadband connection such as millimeter wave broadband will deliver an uptime of 99.99%.
Performance: Premium business grade ISPs, such as Skyriver, provide commercial broadband service with clear performance standards: ≥99.5% packet delivery, low latency and low jitter, all of which are pre-requisites to real time data services. If your ISP is serious about the quality of your broadband service, they will also provide a Service Level Agreement (SLA) to guarantee your broadband connection’s quality.
Bandwidth: It’s imperative that you have sufficient bandwidth, both upstream and downstream, for your applications, all of the time. Understanding the difference between dedicated bandwidth and “best effort” bandwidth is key. Dedicated bandwidth delivers guaranteed bandwidth day in and day out, and is often expressed as 100% Committed Information Rate. A best effort Internet connection typically shares bandwidth among many customers, and comes with no minimum bandwidth guarantees. As such, best effort services, such as DSL, cable Internet, Fios, and Uverse may not provide adequate bandwidth during peak usage periods. If your applications require 10 Mbps, then connections delivering less will cause sub-standard user experience.
QoS (Quality of Service): QoS is the ability to provide different priority to different applications, and users, or to guarantee a certain level of performance to a data flow. Services such as VoIP and video conferencing require data packet prioritization to preserve a good user experience. If you have real time sensitive data requirements that you manage for your LAN, be sure to choose a broadband connection that can accommodate your packet prioritization needs.
Since you’ve invested in premium applications to increase your business efficiencies and enhance your customers’ experiences, make sure you have a broadband connection that is optimized for your real time services. See Skyriver services in my area.