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Are you losing sales when your Internet Service goes down?

Call it coincidence, probably, but over the last month three different vendors, in three different geographies, that were trying to earn my business disappeared from communications for 24-48 hours. Turns out that all three were using broadband Internet providers that, due to technical difficulties, had their broadband connections fail. So no email responses for me. …

If high speed Internet service for your meeting is insufficient, bring your own temporary service.

Consistent with the business office environment, business meetings require reliable high speed Internet. From presentations to training sessions and learning conferences, attendees and presenters alike expect robust available business Internet.  Real-time applications and media rich content have become the new norm.  Gone are the days of  long slide presentations chalked full of boring words. Yet …

Insights from the Sales Desk – Commercial broadband vs. residential broadband.

Learn which businesses choose commercial-grade broadband. Ben Dodson / Foter.com / CC BY-NC A question we hear from commercial broadband Internet consumers who are unfamiliar with the industry landscape is, “Why am I paying so much at the office for bandwidth? I have a 20 Mbps download broadband connection at home from the cable company …

Looking for an alternative to fiber Internet?

It’s interesting how many companies have been trained to think that fiber service is the only premium Internet for business. Some will pay hefty construction and installation fees to get fiber Internet services, while others impatiently wait for months or years, hoping that fiber Internet service will soon make its way to their premise. Of …

Fulfilling your broadband Internet needs for tomorrow without sacrificing your broadband budget today.

Businesses need scalable broadband to meet future needs. jurvetson / Foter.com / CC BY With the proliferation of new computing devices like tablets and smart phones, in addition to the vast developments in cloud computing and real time data apps, many businesses are finding that their current bandwidth is not adequate. Since most businesses sign …

Insights from the Sales Desk – bandwidth vs. speed

Thomas Hawk / Foter.com / CC BY-NC I know we all do it without thinking, but let’s stop talking about bandwidth as being “faster” or “slower.” In reality, the packets you are sending go at the same speed no matter what you are using for a last mile broadband connection. The user experience may feel …

Insights from the Sales Desk – One size bandwidth doesn’t always fit.

When it comes to business Internet services, companies are very diverse. The number of employees, the type of service they provide, the means by which they interact with their customers, vendors and partners, and the combination of data applications utilized all affect their bandwidth needs. It seems like no two companies are the same when …

So many companies act as if they don’t care about their customers

It’s always surprising to me how many companies, both business broadband companies as well as others, don’t practice the philosophy of putting the customer first. I was reminded of this as I was trying to reach the care team for a problematic product. I had called for help and got wrapped into one of those …

Wi-Fi, mobile and Fixed Wireless. All wireless yet all very different.

The word wireless is an interesting word. In its most basic meaning, it means without wires. Yet with rapid developments in technology, its use has been broadened to cover a wide variety of products and services. While all of these are truly wireless, the technologies are quite different. Let’s start with one of the most …

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