Managing Your Network Infrastructure Just Got Easier
You need an IT department to keep your IT and network infrastructure running smoothly and securely. Our goal is to be your IT department at a fraction of the cost.
Our IT Services Group maintains a trained and dedicated staff with the experience and certifications to handle the most demanding high-level needs. Our goal is to provide process, implementation and documentation services to support your entire IT infrastructure.
Skyriver IT Services Group is the perfect choice for companies with a progressive view for quality computer care, IT help and support, network management and maintenance. In addition to performing day-to-day network management we offer diagnosis, repair and replacement of network equipment and systems through weekly and monthly maintenance agreements, and handling of emergency call-outs.
We offer flexible solutions tailored to the needs of enterprises and small-to-medium businesses. SMB customers rely on us to help them:
- Maintain their networks and IT systems
- Provide remote monitoring and support
- Install and update anti-virus and spam-blocking software
- Repair and replace equipment as needed
- Provide desktop and server support
Enterprises rely on us for a broader range of outsourced IT maintenance and support services including, but not limited to:
- Project implementation support
- Network and application integration
- Advanced firewall configurations
- Enterprise email
- Network security patches and updates
We help organizations of all types and sizes to improve the productivity of in-house resources. We also provide built-in redundancy solutions and colocation services.
Our Approach Focuses on Delivering Results
Our IT and Network Management Services Group follows a proven five-step methodology and extensive safe harbor guidelines. While the needs and environment vary with each customer, we apply the following phased approach to ensure the highest levels of customer service.
Assess
We will perform an assessment of your current IT environment and gather data about your existing infrastructure. We take inventory of your computing equipment, network architecture and software assets, and assess any ongoing technology-related issues.
Recommend
Based on our findings from the assessment phase, we then provide a detailed set of recommendations for a custom-designed network management solution. Recommendations will be based on your unique environment and business needs, and will include a clear plan with defined objectives, a network map and a prioritized list of action items.
Implement
Based on the recommendations presented, we will work with you to make any modifications needed and gain consensus. Often, when working with resource-constrained organizations, we will oversee the entire implementation process. Our experts have extensive experience with strategic planning, project management, equipment procurement, solution testing, employee training, solution documentation and technical support.
Monitor
To ensure optimal results, we offer remote monitoring and performance management services that can be tailored to your business needs. Our solutions can help you continuously track and measure your network performance, application performance and security around the clock.
Manage
To help reduce costs and ensure that your systems are running efficiently, we offer a variety of preventive care and support plans. Our maintenance and support services are designed to ensure system stability and reduce emergency calls and associated costs.
Providing outsourced support for your IT and network infrastructure, Skyriver offers flexible, cost-effective solutions. We can help you to:
- Proactively monitor your systems, servers and networks
- Perform remote monitoring and customer support
- Repair and replace equipment as needed
- Provide 24 X 7 emergency technical support
- Assist with project implementations
