We're raising the bar on broadband customer care.
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We're not your average customer support team. We believe in building lasting relationships with our customers, stemming from good old fashioned knowhow and respect. Unlike our competitors who have created impersonal standardized call queues, with hosts of automated menu prompts that route you all over the world, until you finally get some mega call center rep, we designed our care operations to be quick to connect, personable, and quick to resolve.
Our teams are empowered to deliver exemplary service.
We've created a care organization that is empowered to meet your needs. All of our customer care and technical support team members are especially trained to meet the needs of business customers like you. We've created hands-on training programs, knowledge and skill assessment programs and real-time customer care tools so our care team is superbly equipped to respond to your needs. The result - a top-notch team of professionals who are great listeners and great problem solvers.
We have the exemplary customer care team you've been seeking.
If you need us, just call us. We're here 24/7, 365 days a year to answer your questions and to help you in any way that we can. Want to check your broadband usage and see if you need more bandwidth? We have that information handy and can help you. Need more IP addresses? Moving to a new location? We've got you covered there too. But don't be surprised if we call you, because we are proactive too. We'll let you know when we are planning for network upgrades and maintenance or when we see you need to increase your broadband bandwidth.