Skyriver FAQs
Currently we service San Diego, Orange County, Riverside/San Bernardino, Los Angeles, Oxnard/Ventura, & Palm Desert/Palm Springs.
Yes. If your location is not currently serviceable, please send us an email so we can let you know when Skyriver is available in your area.
Skyriver is scalable bandwidth – you can easily upgrade your connection with us by a phone call; Speed increases are typically completed within 24 hours and most time before the end of the busines day.
First, unlike analog telephone transmissions, digital transmissions of data traffic are much more difficult to intercept because of the complex cryptology associated with the technology. Second, like other Internet applications such as secure email or web browsing, users can employ many security applications which prevent eavesdropping on transmissions - whether such security applications are installed on the last-mile link to the user’s house or elsewhere in the Internet. Third, Skyriver’s fixed wireless system provides an over-the-air encryption, which cryptographically scrambles the data bits, preventing anyone “listening” to the airwaves from deciphering any messages. In fact, the microwave system’s over-the-air link may be the most secure leg of the typical user’s Internet connection.
No. Skyriver's Wireless Broadband is not impacted by weather, the service will operate reliably all year long wihout reguard to weather conditions.
Yes. Please contact our sales department for additional information.
No. You can safely continue to operate cell phones, wireless networks, portable radios without any interference from our equipment. The FCC has certified all of our wireless equipment for safety and interoperability.
No. Although the service is wireless we only transmit the signal a very short distance. Typically from your office to a tall building or mountain top in your immediate area.
For links between 1Mbps and 3.0Mbps, we usually install in 3 business days –in some cases as early as the same day! If you are interested in higher bandwidth our installation timeframe is less than 10 business days.
No – that’s one of the great benefits of a Skyriver connection. We are not subject to the same fees as the phone company, we are able to save you money on local loop charges and taxes.
Skyriver does not charge for up to a block of 8 IP Addresses (5 Usable). Please contact our office for an IP justification form.
Yes. Skyriver can provide a building to building line of sight private circuit, please contact our sales department for your specific needs.
We can provide anything from a fractional T1 (1Mbps) to 200Mbps in all of our markets.
Our customer service team is ready to answer your questions 24/7/365 and we are always available to help you.
Yes. All connections have a 12, 24 or 36 month term agreement.
Yes. Our service was designed with multiple computer connections and different types of services in mind. Our service is symmetrical (same upload as download) which provides a reliable environment for businesses oriented applications.
Yes. We know that having access to your usage reports is important. Please contact our customer services department and they will provide these to you.
We are a fixed wireless provider, and not a mobile solution.
Skyriver is a business only internet provider.
Our unobtrusive equipment is installed on your office roof in order to see our base-station equipment. We need access and permission to install our equipment on the building.
Fixed wireless broadband is a method of delivering high speed data utilizing a microwave (wireless) connection between two fixed points. Skyriver owns and operates the largest wireless broadband network in Southern California. All IP traffic is transported over our own wireless network utilizing high capacity microwave technology end to end.
Yes. Skyriver's network is designed with a guaranteed QoS in mind. Our network provides a symmetrical connectivity that provides more reliability and predictability compared to asymmetrical DSL services. Skyriver gives you the flexibility to increase service levels in the future. Businesses today need fast access for both upload and download, DSL and Cable connections do not support symmetrical access, providing only a minimal upload speed and inconsistent download speeds. Slow upload speeds from Cable and DSL make it difficult to run VPN's, remote video monitoring, Web servers, and other Internet applications.
When we provide your broadband service; not only we guarantee average speed (e.g. 5 Mbps) we can tell you exactly what will be your average delay and the jitter with Skyriver connection. Without guaranteed average delay, jitter and symmetrical service; lots of real time services (including VoIP and video conferencing) will not work.
When you transmit your data packets over the network, you expect to receiver the packets in the same order and with the same timing intervals you have sent them. Because most of the available services are based on a “best effort” mechanism, your packets arrival timing will be out of sync and longer than it should be. This makes it impossible to run real time services. Skyriver will guarantee maximum jitter and average delay as a part of its SLA.
As a broadband service provider, we have control over our access and core network. Therefore, our SLA covers your connection until it reaches the first POP and handoff to a tier-1 national service provider.
If your office location moves and you are withing the coverage area Skyriver might be able to move your service. They may be a move fee required.
