Skyriver Management
Skyriver Management
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FAQs - Broadband Performance

Is Skyriver broadband service secure?
Absolutely. Skyriver utilizes fixed wireless, a technology with a proven success history, based on overlaying multiple distinct layers of advanced security protocols to protect your information. Skyriver has never had a breach in security.

What does it mean to have guaranteed speed?
When an Internet service provider offers "speeds up to" they are offering service on an oversubscribed network with unpredictable download speed and usually slow upload speeds. With guaranteed speed from Skyriver, you have dedicated bandwidth that delivers the download and upload speeds you purchased

Is Skyriver business Internet service faster than cable or DSL?
Yes. Skyriver business broadband is engineered to provide guaranteed speeds, scalable to GigE. Unlike cable and DSL, which are impacted by customers sharing bandwidth, consumer-driven applications and asymmetrical speeds, Skyriver delivers business-grade broadband service with guaranteed symmetrical speeds that are designed to handle even your most robust business applications.

How reliable is Skyriver Business Broadband Internet?
Skyriver has an incredibly stable and reliable network with 99.99% uptime, which is equal to or better than fiber service. Plus, you'll have the peace of mind knowing you have an SLA that's second to none, and a 30 Day Assurance Guarantee to back it up.

What does Quality of Service (QoS) mean?
QoS is important for businesses that utilize real time applications such as VoIP, VPN, streaming media and remote desktop services. QoS allows you to provide different priority to different applications and users, or to guarantee a certain level of performance to a data flow. By prioritizing certain data packets above others, businesses can improve the user experience as well as the efficiency of their broadband connection. Our Skyriver Enterprise and Skyriver Private Network services fully support QoS. If you have real time sensitive data requirements that you manage for your LAN, please complete our VoIP utilization form so that we can comply with your prioritization protocol.

How does Skyriver's SLA compare to others?
Skyriver has a broadband industry leading SLA that is straightforward and on par with fiber SLAs. It also comes with a 30 Day Assurance Guarantee.

Is the Skyriver Broadband Internet SLA applicable across my end-to-end connection?
As a broadband service provider, Skyriver has control over the access and core network. Therefore, the SLA covers your connection until it reaches the first POP to the Internet.

What is jitter and why should I care about it?
When you transmit data packets over the network, you expect to receive the packets in the same order and with the same timing intervals in which you sent them. Some providers are based on a "best effort" mechanism so your packet arrival timing will be out of sync and longer than it should be. This makes it impossible to run real time services. Skyriver has engineered its network for very low jitter.

Can I use Skyriver Internet for VoIP?
Yes. As a leading ISP for business-grade Internet service, we engineered our service for exceptional performance, so it will support your most robust business applications, including VoIP. With ≥99.99% uptime, and very low levels of latency, jitter and packet loss, plus full QoS capability, our Skyriver Enterprise is well suited for VoIP. If you use VoIP, please complete our VoIP utilization form so that we can comply with your prioritization protocol.

Is Skyriver service half or full duplex?
Skyriver provides full duplex Ethernet which allows for sending and receiving packets simultaneously.

What is fixed wireless broadband?
Fixed wireless broadband is a proven technology for delivering high speed data utilizing a microwave (wireless) connection between two fixed points. Skyriver owns and operates one of the largest fixed wireless networks. All IP traffic is transported over Skyriver's own fixed wireless, carrier-grade network utilizing high capacity microwave technology.

What is the difference between wireless and fixed wireless?
A Wi-Fi Internet connection comes from a wireless router, which transmits data that has been received from a modem connected to an ISP. Wi-Fi extends connectivity wirelessly a very short range inside a room or small area using best-effort service. Wireless for mobile devices, is delivered by cell phone towers that transmit data via radio waves. These shared airwaves can become congested which leads to slower speeds, packet loss and sometimes lost connections. Fixed wireless is significantly faster, more reliable and more secure as it is a fixed connection. Your data is transmitted and received through a secure connection between a Skyriver tower and a dish located on the top of your building. Skyriver fixed wireless broadband is scalable up to GigE with guaranteed speeds, up and down.

Is Skyriver satellite?
No. Although the service is wireless, Skyriver only transmits the signal a very short distance, typically from your office to a tall building or nearby mountain top.

Is Skyriver a mobile solution?
No. Skyriver is a fixed wireless service, which is more reliable, faster and secure than a mobile solution. Additionally, unlike mobile solutions with shared bandwidth that can jam up due to congestion from other customers, your Skyriver service is dedicated just to you, so you get guaranteed speed and performance that you can rely on.

Will a Skyriver link interfere with other wireless signals?
No. You can safely continue to operate cell phones, wireless networks and portable radios without any interference from Skyriver equipment. Skyriver utilizes wireless equipment certified by the Federal Communications Commission for safety and interoperability.

Is Skyriver affected by weather?
No. Skyriver business broadband is engineered to perform reliably and dependably every day regardless of weather conditions.